Kavya Nayak
Senior Project Engineer at Wipro
Based in Hubli, India
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Seniority
Staff
Department
Engineering
Location
Hubli
Industry
IT Services and IT Consulting
Company size
275K
Contact information
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k•••••••@wipro.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Kavya Nayak
Change & Incident Management Analyst | Wipro | Client: Northern Trust |[Dates]- Chaired CAB & e-CAB meetings, ensuring risk mitigation and timely approvals for high/normal priority changes- Assessed change impacts, reviewed implementation plans, and validated back-out procedures- Acted as Major Incident Manager during high-severity outages; ensured timely resolution & communication- Tracked KPIs (Success Rate, Backout %, SLA breaches) and published weekly dashboards to stakeholders- Conducted internal audits, identified process gaps, and proposed enhancements in the ITSM tool.
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