Kavya Reddy

Background

About Kavya Reddy

Support Professional with 7+ years of experience driving profitability. Fiercely competitive in my approach to acquire business, and able to handle complex situations from a strategic and tactical perspective. Responsibilities: • Ability to handle clients from different locations helping through training sessions. • Effective communicator with strong analytical, problem solving and organizational abilities. • Successfully migrated many organizations that previously used different ATS systems making them satisfied with CEIPAL, Upselling and mentoring were additional responsibilities • Participating in Client BA meetings to gather the business requirements and analyzing the requirements by understanding the existing system effectively. • Manage social media planning for execution of marketing strategies and community management in trainings for Clients • Training the new hires on the product • Take ownership of customer issues • Troubleshoot problems and see them through to resolution • Escalate unresolved issues to the appropriate internal teams • Collect prompt and accurate feedback from customers • Document knowledge in the form of solution articles