Kayla Michael

Background

About Kayla Michael

Associate Director with 14 years of experience in the healthcare industry. Dependable and organized team player with a passion for challenging the status quo. An adaptable and transitional leader proven to develop opportunities that deliver significant organizational impact. Eager to utilize current skillset to gain broader knowledge by collaborating across the organization to bring new perspectives and drive transformational change. Oversee complex processes and systems that require deep technical and operational understanding to ensure proper claims payment. Experience in leading large strategic projects and implementing new technology that allowed for a significant shift of incorrect claims payments to be captured front end ($20M annual shift). Through leveraging advanced analytics, ODM Technology, AI/Machine learning and automated solutions I have been able to identify and implement new operational approaches to improve performance and drive optimal productivity resulting in ~$3M in annual administrative savings. Experience in leading large organizations consisting of over ~350 associates spanning multiple locations including vendor support teams focusing on operational financial goals while also driving strategy to improve both provider and member experience by improving operational processes.