Kayla Robyn

Background

About Kayla Robyn

With over 10 years of experience spanning SaaS, customer success, and market research, I specialize in building systems that scale — from onboarding frameworks and success planning to internal reporting and feedback loops that drive measurable client outcomes. I'm currently Senior Manager of Research and Technology at SANINC, where I partner with executive leadership to lead strategy across research, marketing, and operations. I’ve built global customer-facing teams, implemented onboarding programs that cut ramp-up time, and led full-cycle ERP sales — all with a focus on clarity, consistency, and client value. Whether supporting Fortune 500 clients, optimizing onboarding, or improving product adoption through strategic insight, I bring a customer-first mindset and a track record of cross-functional execution. Core Strengths: • Customer Onboarding & Retention • Strategic Success Planning • KPI Development & Reporting • Market Research & Client Insights • Team Leadership & Enablement • CRM & Workflow Tools (Salesforce, Crelate, Trello, etc.) A Louisville native, my career has taken me to Atlanta, Salt Lake City, and Boulder before bringing me back home. Outside of work, I’m usually chasing after my 3-year-old, working with my horse Arrow, or deep in a book.