Kazim Raza
Senior Manager IT and Customer Support at Nxtstim
Based in Islāmābād, Pakistan
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Seniority
Other
Department
Other
Location
Islāmābād
Industry
Medical Device
Company size
8
Contact information
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k•••••••@nxtstim.com
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Background
About Kazim Raza
I am an experienced Technical Support Analyst with expertise in Salesforce, JIRA, and Cloud Services. I always prioritize customer satisfaction by providing prompt and accurate feedback with swift resolutions. My skills include data analysis, compliance, and regulations, with proficiency in MS Office, Power BI, and Tableau. Holding a Bachelor of Electrical Engineering in Telecom, I am a certified Data Warehouse and Business Intelligence specialist. Besides, I am passionate about team building, continuous learning, critical thinking, problem-solving, and I am a sports enthusiast. In my most recent position, I worked as a Technical Support Analyst at Elixir Technologies. There, I communicated with customers on issues through various channels and provided remote support for cloud-based and web-based clients. My responsibilities also included analyzing issues to identify troubleshooting methods needed for quick remediation and documenting, prioritizing, and tracking all open issues via Elixir's service cloud systems. Additionally, I was responsible for escalating unresolved issues to appropriate internal teams and ensuring customer satisfaction through prompt and accurate feedback with a swift resolution. Before that, I worked as a Tier 1 Compliance Coordinator & Chat Bot at Motive. In that role, I managed teams, developed, and trained the chatbot, implemented efficient processes, Salesforce reporting, and coached and trained the team based on stats. I was also responsible for monitoring Genesys and utilizing support agents to yield maximum productivity and maintaining team morale to yield maximum productivity. Before that, I was a Senior Technical Support Specialist at KeepTruckin. I completed a Data Warehouse & Business Intelligence certification from Dice Analytics, which covered basic and advanced SQL language courses, Power BI Specialization, and ad-hoc reporting in Power BI and Tableau. Besides, I participated in several Model United Nation Conferences and sports Olympiads.
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