Kearry Obrien
Tac Queue Manager at Palo Alto Networks
Based in Livermore, United States
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Seniority
Manager
Department
General Business & Management
Location
Livermore
Industry
Computer and Network Security
Company size
19K
Contact information
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k•••••••@paloaltonetworks.com
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Background
About Kearry Obrien
As an established leader who has helped build and lead global support organizations in enterprise software/hardware companies for over 15 years. Ability to bring innovative business solutions from concept to fruition within budget and time constraints. Thrives in dynamic and fluid environments while remaining pragmatic and focused. Results-oriented, decisive leader with proven success in strategic thinking and problem solving. Experienced in all aspects of software technical support, including rapid repair (tier 3), back-end diagnostics (tier 2), front line support (tier 1), knowledge management, major account management, escalation support, pre & post sales engagements, and critical situation management. Experience in Managing Global RMA teams and large vendor refurbishment programs and special projects.
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