Keith Basola

Background

About Keith Basola

Versatile IT professional with 20 plus years’ experience; possessing strong problem-solving, interpersonal, technical, and decision-making skills. In my 20 plus years’ experience I’ve developed strong internal and external customer service skills. Communicate clearly, effectively, and professionally with IT peers, and IT management at all levels. Experienced in the organization and analysis of data, evaluation of solutions, and negotiation for the implementation of the optimal approach throughout an Information Technology infrastructure. Strong passion for moving an organization forward through the everchanging IT landscape. Proven skill set for proactive support and maintenance of Technology needs. Highly skilled System Center Administrator and RADIA/HP Client Automation Administrator. Maintained all aspects of endpoint engineering: hardware determination, OS and software deployment, patch management, OS migrations, software upgrades/migrations, troubleshooting software and hardware issues. Career satisfaction has come from a position with responsibility for the identification and resolution of problems. Specialties: • Microsoft System Center Configuration Manager Administrator – OS deployment, software deployment, software packaging, OS patching, Office 365 patching, task sequence creating and manipulation, infrastructure management and troubleshooting. • RADIA/HP Client Automation Administrator – Software packaging, software deployment, software life cycle, infrastructure management and troubleshooting. • Endpoint Engineering Solutions – Identifying the correct equipment for the role that a client has while minimizing support costs. Always striving to find ways to automate things to save an organization support costs.