Keith Dean

Background

About Keith Dean

Operate as the lead point of contact for any and all matters specific to client account management. • Acts as a liaison between clients and cross-functional internal teams, ensure the timely and successful delivery of our solutions according to client needs and improve the entire client experience. • Build and maintain strong, long-lasting client relationships. • Negotiate contracts and close agreements to maximize profit as required. • Develop a trusted advisor relationship with key accounts, client stakeholders and executive sponsors. • Ensure the timely and successful delivery of our solutions according to client needs and objectives. • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. • Develop new business with existing clients and/or identify areas of improvement to exceed sales quotas. • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) • Prepare reports on account status. • Identify and grow opportunities within book of business and collaborate with sales teams to ensure growth attainment. • Assist with high severity requests or issue escalations as needed • Communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level. • Deliver client-focused solutions based on client needs. • Manage multiple account management projects at a time while paying strict attention to detail and managing competing priorities.