Keith Douglas

Background

About Keith Douglas

Self-motivated, detail-oriented, results-driven Loan Services Professional with twenty years of industry experience, primarily in Mortgage Servicing, with a focus on operational results, team leadership and process improvement. Employment background includes demonstrated proficiencies in the management of servicing teams in the disciplines of Call Center Operations, Collections, Customer Service, Foreclosure Processing, Bankruptcy Servicing, Payment Processing, Recovery, Insurance Processing and Problem Resolution. Responsibilities have included planning, organization, budgeting, cost analysis, process flow analysis, best practices implementation, negotiation, training, team development, recruiting, personnel issue resolution and problem resolution. Experience includes the oversight of 170 FTE, budgets of $5MM and portfolios of assets Specialties: Particular expertise in the area of Loss Mitigation and loss control through the application of loss mitigation servicing philosophies to assets in all performance categories.