Keith Evans

Background

About Keith Evans

Diverse Leader Known for exemplary customer service, team player mindset and exceptional cash handling and up-selling accuracy. Eight-year record of dedication and dependability reinforced by consistent “exceeds expectations” ratings on Performance reviews and multiple “Employee of the Month” honors. Backed by excellent interpersonal skills and a commitment to customer service that has been described as, “Second-to-None.”. Authorized to work in the US for any employer. Leadership skills and quality that has propelled me to new heights within the companies I’ve worked for. Core Strengths; Call Center Leader versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Committed to addressing customer concerns with speed, accuracy and professionalism. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty Accomplishments* Managed call flow with up to 100 calls in queue per minute. Exceeded corporate target for customer satisfaction for 5 months in a row. Expectations met and exceeded for overall performance at a 4.45 out of 5 from the months of March-October. Led and orchestrated team meetings with direct supervision Fast learner and willing to adapt to any environment.