Keith Evans

Background

About Keith Evans

Energizing Technical Support and Customer Services Director / Manager who is experienced at leading local and geographically dispersed organizations in multiple technologies and industries to provide superior support to our Customers. From IT to process control systems in manufacturing to cutting edge telecommunications to critical power system protection, I have led teams in these and other very diverse and critical technology-driven areas. People are what drive every business and I focus on them, both internal and external. Engaging them to successfully drive high levels of Employee and Customer satisfaction and loyalty through strong relationship building, negotiations and issue resolution skills. When the Team member becomes the hero to a Customer it creates a level of excitement and a real desire to do that again – the Customer, the Employee and the Company all win-Contact Center creation and leadership -Field Operations leader -Financial and Operational improvements -Service operation measurement and metrics -International business experience -Support Agreement sales and renewals -Hands-on remote and field support experience -M&A integrations