Keith Finitzer

Background

About Keith Finitzer

Recent Event: Speaker at B2BCinci, 10/13/12, http://b2bcinci101312.eventbrite.com/ Dynamic Operations Leader with hands-on technical experience, skills and a successful track record in the service industry. Experience creating and implementing benchmarks for quality, efficiency and profitability for 70+ corporate clients. Inclusive leadership style, accustomed to leading employees through change while maintaining engagement, morale and motivation. Effective at strategic operations planning and implementation while building strong customer relationships. Leadership/Management Experience • Experience managing teams of up to 100 personnel. Most recent team consisted of seven regional network managers, one logistics manager, two logistics coordinators, and fifty-two service technicians • Authored departmental strategic plans to interface with corporate long-range plans and missions • Restructured/implemented best practices for company-wide procedures • Developed and managed a budget of $4.5 million dollars • In charge of the nationwide recruiting and hiring of quality employees for the formation of service teams supporting company core values of integrity, service excellence and innovation • Created an employee advisory committee, resulting in improvement of productivity, relationships between management and workers and inter-departmental communication Coaching/Training Experience • Cultivated/encouraged the growth and development of workers, resulting in the advancement of numerous employees and the formation of goal-oriented, cohesive teams • Responsible for the creation, distribution and management of safety protocols and training materials for field service personnel • Developed and maintained work processes for provision of services to national corporate customers; trained supervisors and technicians to ensure uniform quality and service to the customer • Authored technical manuals with preventive maintenance components Specialties: Strategic & Budget Planning and Tracking Lean Six Sigma Black Belt Candidate Client Relationship Management Data Driven Decision Making Certified Dream Manager SAP OSHA 10 Certified LEED Accredited Professional (LEED AP)