Keith Healy
Customer Success Manager - Na Regional Lead at Worldly
Based in Denver, United States
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Seniority
Other
Department
Other
Location
Denver
Industry
IT Services and IT Consulting
Company size
197
Contact information
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k•••••••@worldly.io
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Background
About Keith Healy
Program/Customer Success Operations Leader with 16 years of experience in B2B SaaS program/project management, data analytics, and continuous improvement. Successful track record driving operational excellence through process optimization and data driven insights, with a strong focus on the customer experience. Demonstrated leadership ability including 8 years leading global teams of up to 25 individuals across multiple business units.Career Highlights- Successfully optimized Gainsight by implementing enhanced data capture methods. This boosted broker go-to-market by 20%- Led a team focused on increasing broker usage by implementing strategic sales plans. This resulted in an increase of usage by 850% over 2 years- Streamlined customer success operations, resulting in a 63% improvement in efficiency through the consolidation of ticketing templates- Developed standard work for onboarding process to increase delivery to customers in 60 days (down from 90 days)- Developed and supported 8 team members, enabling their career growth and promotion to higher-level positions
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