Keith Kent

Background

About Keith Kent

I’m a utility player in the world of Treasury Management and Commercial Products & Services—equally at home solving complex technical issues as I am guiding customers, mentoring staff, and building bridges across siloed teams. With 10+ years inside TD Bank, I’ve helped migrate clients through every major platform shift, tackled fraud cases, decoded Salesforce insights, and coached call-center teams into seeing themselves not just as service reps—but as trusted advisors. Behind the scenes, I build reporting tools in Excel and Power BI, uncover root causes buried in call logs and ticket data, and test future-state workflows using AI copilots and automation. I speak both “frontline” and “executive,” and my goal is always the same: reduce friction, increase clarity, and empower others. I’m especially passionate about AI—not just as a generative tool, but as a force that must be implemented responsibly. The more I learn, the more prepared I am to deliver solutions that are smart, human-centered, and sustainable. My mission is to use AI to enhance—not replace—the creativity, empathy, and expertise that real people bring to the table. Currently exploring consulting opportunities, leadership growth, and AI-powered transformation at scale.