Keith Lorimer

Background

About Keith Lorimer

I am an experienced, professional services leader specializing in Business Strategies and Operating Efficiencies of Technology Services, with a focus delivering revenue growth and profitable Customer Success. I have led cross cultural teams providing UCaaS and on-prem deliverables. My experience includes roles as Senior Manager for Professional Services and PMO Leader of revenue generating global professional service delivery organization and over 15 + years’ experience working in and leading customer-centric Service Delivery organizations. Strong background in Project Manager delivering IT and UCaaS and SaaS projects. Foster strong relationships with internal stakeholders and external customers; actively engage with them to define their needs. PMP certified with 18 years project management experience. PROFESSIONAL ATTRIBUTES PROFESSIONAL SERVICES – Led Envisioning, Design, Installation, Integration, and Deployment practices for complex, multi-vendor solutions with highly qualified resources. Managed team of Project Managers to deploy these solutions. PROJECT MANAGEMENT OFFICE -Designed, documented, implemented and governed global Project Service Delivery processes for delivering services of UC technology portfolios MANAGED SERVICES – Deployed managed solutions to both customer premise and external data centers GLOBAL – Delivered projects and managed teams within and outside of the United States, including Asia, Europe and Latin America. Fluent in conversational Japanese CUSTOMER SUCCESS – Passionate focus on customer service and excellence. Improved customer satisfaction, decreased escalations, and partnered with Sales to increase repeat account engagements. Foster strong relationships with stakeholders; actively engage with them to define their needs. P&L MANAGEMENT – Direct accountability and experience managing $16M annual Professional Services P&L. FIELD SERVICE - Managed outsourced vendors to deliver remote and onsite UC technology solutions. TECHNOLOGY LEADER – 21-year career progression driven by promotion and retention by leading Unified Communication and Collaboration companies. M&A Integrations – Demonstrated integration excellence in 5 acquisitions and 3 mergers QUALIFICATIONS AND SKILLS Professional Services | Managed Services | Project Management - PMP | Process Improvement | Revenue Growth | Customer Success | Critical Customer Care | Service Portfolio Development | Cloud Services | Vendor Management | Contract Negotiations | P&L Budgets and Financial Planning | Change Management | Business Transformations | M&A Integration