Keith Owens

Background

About Keith Owens

As a Fraud Prevention and Reporting Manager, I specialize in identifying, investigating, and mitigating fraud involving 401(k) and pension accounts. With over 15 years of experience in call center leadership and operational oversight, I bring a unique combination of frontline service expertise and deep fraud analysis skills to protect sensitive financial data and customer trust. I lead efforts to detect unauthorized account access, coordinate with internal departments and external partners on fraud response strategies, and ensure compliance with regulatory requirements. My background managing high-volume call centers prepared me to think critically under pressure, train and guide teams, and develop effective protocols for preventing fraud before it starts. I’m passionate about staying ahead of emerging threats and using data to drive smarter, faster investigations that safeguard retirement assets and reinforce integrity across the organization.