Keith Shankle

Sr Technical Support Analyst at Spinnaker Support

Based in Duncanville, United States

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Seniority

Staff

Department

Information Technology

Location

Duncanville

Industry

IT Services and IT Consulting

Company size

300

Contact information

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Email

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k•••••••@spinnakersupport.com

Phone

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Background

About Keith Shankle

Develop SharePoint solutions & workflow solutions using SharePoint Designer, and InfoPath forms.• Managed SharePoint users (2010 & 2013), security, document storage, collaboration, sites, and WIKI pages.• SharePoint web page design, branding and established company standards and policies.• J.D. Edwards technical consultant on install, implementation, upgrades, paper fixes, security, etc.• Familiar with the Software Development Life Cycle (SDLC).• More than 30 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.• Excellent working knowledge using IBM AS/400 and Unix based systems; Microsoft Office Suite including Word, Excel, Visio etc.• Develop plans, conduct audits and data analyses.• Develop software using CL, Cobol, Fortran, Basic, RPG.I am a technical professional with many years of experience in the computer industry as an ERP Consultant, technical installation and support specialist, programmer, and as a certified Training Specialist. I serve equally well as a Manager or as a Team Member. I have a proven track record that illustrates my ability to motivate, encourage, and mentor any team I have been a part of. My past positions demonstrate my ability to successfully participate as a team member. I am willing to do whatever it takes to get the job done and I am always willing to step up to help others.

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