Kelley Stead

Background

About Kelley Stead

Co-founder & COO, Winning Hands | Gaming Massage | Licensed Massage Therapist As the co-founder and Chief Operations Officer of Winning Hands, I spearhead a dynamic team of massage therapists, leading innovations that redefine casino hospitality. Our pioneering app stands as the industry's sole platform allowing players to seamlessly book massages to their chairs while providing casino executives with critical revenue and analytics data. Key Highlights: Data-Driven Solutions: I helped with the creation of the groundbreaking Winning Hands app, a game-changer in the industry that offers unparalleled insights for casino executives while enhancing the player experience. Strategic Team Management: I oversee a team of skilled massage therapists, employing unique hiring methods to ensure optimal staffing levels at gaming establishments. Furthermore, I provide specialized training in casino etiquette and chair massage techniques, ensuring top-tier service quality. Massage Therapy Expertise: With a licensed massage therapist background since 2012 and over a decade in the gaming industry, I intimately understand the unique needs of therapists and clients within the gaming environment. 🤝 Relationship Building: I thrive on nurturing strong relationships, fostering connections with massage therapists and casino executives to elevate service standards and overall guest satisfaction. Professional Journey: Co-founder & COO, Winning Hands: Instrumental in guiding our team to introduce innovative solutions that revolutionize casino hospitality and drive customer satisfaction. Industry Expertise: Over 10 years immersed in the gaming massage industry, leveraging this experience to shape Winning Hands' strategies and services. Let's Connect: Passionate about discussing innovations in casino hospitality, guest experiences, and fostering collaborations. Reach out, and let's explore ways to further enhance the synergy between massage therapy and the gaming realm!