Kelli Brown
Service Manager Technical Implementation Lead at Author By Humana
Based in Port Clinton, United States
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Seniority
Manager
Department
General Business & Management
Location
Port Clinton
Industry
Insurance
Company size
29
Contact information
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k•••••••@authorbyhumana.com
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Background
About Kelli Brown
An esteemed servant leader with more than 30 years of experience as a Service Manager and consultant in Information Technology Service Management (ITSM). As part of her Service Manager functions Kelli is exceptional in process development, ownership, and continual improvement. Kelli has an excellent reputation for translating processes into customer requirements and delivering those requirements successfully. Kelli has managed more than a dozen helpdesks and call centers throughout her career. She has supervised staff from as little as 5 staff members to more than 30 staff members. As a ServiceNow consultant Kelli successfully developed and grew 2 Service Delivery companies by leading and contributing to hundreds of successful implementations. Kelli has excellent verbal communication skills as well as superb written communication skills which are evident in the hundreds of training presentations and technical documents she has produced over her career.
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