Kelli Kennedy
Technical Support Supervisor at Verizon
Based in Salt Lake City, United States
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Seniority
Manager
Department
Information Technology
Location
Salt Lake City
Industry
IT Services and IT Consulting
Company size
101K
Contact information
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k•••••••@mycareer.verizon.com
Phone
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Background
About Kelli Kennedy
More than 18 years successful experience in customer service. •Recognized strengths in account maintenance, problem-solving and trouble-shooting with strong back ground working with Enterprise and Government clients. •Project Management around implementing new procedures for new product support. •Systems analysis to avoid problems prior to business and client impact. •5 years of management experience. Ability to coach, train and motivate teams with excellent results. •Possess solid computer skills in programs such as MS Word, MS Power Point, MS Excel, WFM, VERINT, G-Suit, REMEDY, NETGEO, VHAP and JAVA. •Ability to train, motivate and supervise employees. •A team player, acknowledged as “Total Quality Customer Service Professional.” •10 Plus years in working with special needs individuals in group home settings. •Excellent attention to detail and impeccable time management skills.
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