Kelli Sargent

Background

About Kelli Sargent

With over four years at NatureSweet and nine months as Senior Sales Support Specialist, I specialize in managing high-value accounts and driving operational excellence. My role focuses on enhancing customer experience, streamlining replenishment processes, and collaborating with cross-functional teams to achieve exceptional order fulfillment rates. By partnering with logistics, distribution, and promotional teams, we have successfully met organizational objectives while maintaining a 97.7% on-time delivery rate. Leveraging expertise in customer-focused service and account management, I contribute to sales growth by fostering relationships with brokers, sales representatives, and clients. My collaborative approach ensures accurate inventory forecasting and optimized order fulfillment, aligning with the company’s mission to deliver superior customer satisfaction. Passionate about continuous improvement, I remain committed to creating strategies that empower both operational and business success. I believe customer experience isn’t just a department—it’s a mindset. As a CX strategist with 20+ years of experience in account management, forecasting, and operational leadership, I help brands translate complexity into clarity and build trust that lasts. My work has driven $15M+ in growth across high-profile accounts, improved forecasting accuracy, and elevated team performance through inclusive training and DEI initiatives. Whether I’m aligning cross-functional teams, designing scalable workflows, or coaching others to lead with empathy, I bring a human-centered approach to every challenge. I’m also the creator of Modern CX Mindset and Wandering Duchess, where I explore Gen X intentional living, career empowerment, and the intersection of tech and humanity. I’m passionate about helping mid-career professionals and brands operationalize emotional intelligence into real-world results.