Kelli Shaw
Claims Associate at Progressive Insurance
Based in Bedford, United States
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Seniority
Staff
Department
Operations
Location
Bedford
Industry
Insurance
Company size
44K
Contact information
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k•••••••@progressive.com
Phone
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Background
About Kelli Shaw
With over 15 years of customer service experience, I’ve built a career around helping people feel heard, supported, and understood. From fast-paced retail environments to one-on-one client interactions, I’ve developed a strong ability to resolve issues quickly, communicate with empathy, and find solutions that work for everyone. What sets me apart is my ability to stay calm under pressure, ask the right questions, and turn challenges into opportunities for connection. I’ve learned that great service isn’t just about solving a problem — it’s about building trust. Now, I’m proud to be taking my skills in a new direction as a Claims Adjuster with Progressive. With fresh training and the same people-first mindset, I’m excited to bring a high level of care, accuracy, and professionalism to every claim I handle. Let’s connect — I’m always open to learning, growing, and hearing from others in the industry.
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