Kelli Stephenson

Background

About Kelli Stephenson

Customer service expert with over a decade of experience in high pressure environments across telecom, retail, and healthcare sectors. I've built my career on resolving complex customer issues, maintaining top-tier satisfaction ratings, and collaborating cross-functionally to improve outcomes and efficiency. Most recently, I served as a Premier Service Consultant at AT & T, where I managed high-volume cases, supported VIP clients, and regularly exceeded performance metrics, all while adapting quickly to new systems and processes. My work has been consistently recognized for speed, accuracy, and a solutions focused mindset. Now, I'm channeling my strengths strategic problem solving, team coordination, and communication into a career in project management. I'm currently completing a Coursera certification in Google Project Management and eager to bring my customer first approach to roles where I can support operations, lead projects, and drive results. If you're looking for a dedicated professional who thrives under pressure, learns quickly, and is ready to grow into project-based roles, let's connect.