Kellie Wills

Background

About Kellie Wills

As an analytical and highly strategic Digital and Project Lead with 20 years driving continuous improvement through technological solutions, I have an exemplary track record of delivering effective solutions that improve business capability.With a background in developing and implementing a wide range of complex digital initiatives and solutions, I bring diverse perspectives and a strong understanding of solutions that work.A proven track record of innovation driven by insight and analysis of data to achieve digital transformation and business-critical objectives in fast-paced environments with competing priorities.As a quiet achiever, I'm passionate about building trust with people and then uniting and engaging them in a way that changes how the organisation operates.EXPERTISE- Collaborative leadership, engaging & influencing stakeholders across all levels- Strategic approach with a holistic view of implementing digital solutions- Delivery of digital service projects & products on time & on budget – utilising PRINCE2 & Agile- Developing partnerships with the business to achieve mutually desired outcomes- Application of cybersecurity principles to improve maturity and capability- Application of human-centred design principles- Managing, maintaining & administering digital assets in large complex environments- Reporting, analysis & insights to drive better decision making- Developing high-performing teams, inc. contractors, partners & staff HIGHLIGHTS- Application Portfolio Management of the organisation's 200+ platforms. Reviewing and analysing the applications' life cycle to ensure they are current and fulfilling the needs of the business. Achieved through stakeholder consultation, understanding requirements and alignment with organisation objectives- Led the organisation's transition to two digital platforms – achieved through business analysis, defining user requirements, stakeholder consultation, identifying training needs, and developing an engagement plan and change messaging- Changed how the organisation received data from 500+ travel operators across Australia by developing a Self-Serve Online Digital Interface, which enabled operators to upload product information for 6,500+ products- Re-developed & implemented changes to the delivery method of the Enterprise Customer Engagement program by analysing customer journey mapping, processes & historical data, influencing the business to implement changes to the Managed Services team's processes.