Kelly Douglas

Background

About Kelly Douglas

I support coaches, consultants and small business owners by taking the operational faff off their plate – managing admin, streamlining systems, and implementing structure when it's needed most. With a background in operations and support, I understand the value of time when growing a business. My role is to ensure your back-office processes run efficiently, allowing you to focus on what you do best. Problems I solve ⌚ Time is slipping away with no clear system to manage emails, orders or client follow-ups Your inbox is overwhelming, and important messages are getting missed You know things could run more smoothly, but don’t have time to figure it all out Leads and quotes are falling through the cracks You’re balancing leadership with day-to-day admin – and it’s wearing thin 🧩 You need part-time support without the cost or commitment of hiring an employee Your brand and messaging on social media feel inconsistent or unclear How I help Email & Order Management – A linguistics client needed a better handle on customer queries. I implemented automated responses, streamlined their CRM, and created SOPs to bring consistency and calm. Lead & CRM Support – For a sales-focused client, I manage their CRM weekly to ensure quotes are followed up and repeat customers stay engaged, keeping the pipeline active without extra pressure on their time. Tech & Systems for Startups – I worked with an e-commerce client to resolve behind-the-scenes tech challenges, set up marketing automations, and ensure key systems (like NDAs and email delivery) were watertight. kelly@ddbservices.co.uk 01948 988941