Kelly Parde

Background

About Kelly Parde

Kelly PardeDirector of Client Success | Customer Experience Strategist | Social Media ManagerAboutDynamic and results-driven professional with over a decade of experience in client success, customer experience management, and operations. Known for my ability to lead high-performing teams, design effective customer journeys, and manage large-scale virtual events. Proven track record in optimizing client satisfaction, enhancing company reputations, and exceeding key performance indicators.ExperienceDirector of Client SuccessFullstaq Marketer | Las Vegas, NVNovember 2017 - PresentSpearheaded the management and enhancement of over client accounts, achieving significant improvements in client satisfaction and retention.Designed and implemented comprehensive customer journeys and onboarding processes, contributing to a seamless client experience.Led operations for 51 virtual events, each attracting up to 1,700 participants, fostering community engagement and client loyalty.Developed and mentored a high-performing customer success team, consistently meeting and exceeding departmental KPIs.Strategized with cross-functional teams in sales, marketing, and operations to identify trends and improve client experiences.Reputation Management: Elevated company ratings from C to A+ on platforms like and Trustpilot by optimizing client journey and strategic surveying.Fullstaq Marketer Business Launch Challenge: Managed 700+ clients in a 3-day virtual event, creating systems to increase revenue and retain client engagement post-event.CertificationsAgile Scrum MasterSkillsSolution-Oriented LeadershipStrategic Critical ThinkingEffective Client and Stakeholder DiplomacyData Analysis and Process OptimizationProficiency in Google Apps, Asana, Slack/Teams, Close.io, Thinkific, and Microsoft Office365Connect with me to discuss innovative strategies for enhancing client success and experience, or to explore potential collaborations.