Kelvin Chen
Senior Manager of Customer Success, Enterprise at Tipalti
Based in Vancouver, Canada
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Seniority
Manager
Department
Customer/Client Service
Location
Vancouver
Industry
Financial Services
Company size
1.2K
Contact information
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k•••••••@tipalti.com
Phone
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Background
About Kelvin Chen
I led and scaled our Customer Success Team at Shopify in a one-to-many model for our US West and Latin America region. With over 15 years of experience in ecommerce, entrepreneurship, and business development, I have a passion for helping entrepreneurs and their businesses grow and thrive online. I built and innovated the global emerging shared service model with senior leadership, servicing over merchants through key initiatives such as webinars, tripwires, and proactive reach outs. I also improved annual client retention from 80% to 92%, owning $209 Million in ARR and regionalized the global emerging shared team into five core regional teams.
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