Ken Baehler

Director of Customer Experience at Bertram Communications

Based in West Bend, United States

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Seniority

Director

Department

Customer/Client Service

Location

West Bend

Industry

Technology; Information and Internet

Company size

16

Contact information

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Email

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k•••••••@gobertram.com

Phone

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+1 ••• •••• ••••

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Background

About Ken Baehler

Extensive experience in technology and business strategies providing solutions, leadership, and continuous improvement. With the later years of my career being in either C-Level or Director roles in top management positions defining business strategy and future direction for a company. This combined with 30+ years of experience focused on technologies in roles of Senior Systems Engineer, IT Director and others: performing consulting/management, developing and implementing solutions, project management, process improvement and leadership. My management or really my life philosophy is teamwork and creating a "partnering spirit". In today's world it is my experience and humble opinion that the best type of environment is a teamwork mentality. When working with customers, vendors and co-workers, I strive for a partnering type of spirit. It's not about simply performing a service for them. Or about obtaining a product or service from them. If you can foster and grow the concept of a "partnering spirit" in providing the best possible service you can, focusing on meeting their needs, there is no better satisfaction in business and your efforts will be rewarded. Although I have an in-depth history in technology, I always try to incorporate a full business/technology approach when working with customers, vendors, partners and co-workers when developing solutions or resolving issues. In the partnering spirit whenever possible, I provide the added value of educating the customer when appropriate so they can understand the how and why a specific solution or solutions are offered and feel part of the process. This has allowed me to build strong relationships with customers. partners and co-workers over the years and in multiple roles. It has served me well.

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