Verified recordComputer Hardware Manufacturing

Ken Eder

Senior Customer Support Engineer at Exagrid

Based in Styria, Austria

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Seniority

Staff

Department

Customer/Client Service

Location

Styria

Industry

Computer Hardware Manufacturing

Company size

452

Contact information

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k•••••••@exagrid.com

Phone

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+43 ••• •••• ••••

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Background

About Ken Eder

Proven ability to build and lead Technical Service teams in 24/7 global environments, serving an Enterprise/Hyperscale customer base. Strong experience in Technical Management functions, delivering and supporting complex technical solutions. Held leading roles in various design and implementation projects including large-scale migrations, datacenter consolidations, tech-refreshes. Direct client facing at various levels, such as with technical operations staff during remote or on-site support, with business leaders in handling escalated incidents or participating in service reviews, with technical architects and business leaders for planning and design workshops. First-hand generalist- and specialist skills across a wide range of technologies. Certified in ITIL best practice. Consistent record in world-leading Tech-Multinationals, specialising respectively in Hardware, Software, Managed Services & Cloud.

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