Ken James Iguchi

Background

About Ken James Iguchi

SUMMARY] Sales representative with 8+ years of experience at a tester manufacturer, having experience in various departments of Sales; domestic, overseas and sales promotion. Always focuses on what the best solution that one can provide is during negotiations and conflicts. Proven one’s sense of responsibility by being entrusted with the sales of key areas, with an emphasis on the Americas. Able to work flexibly in a fast-pace environment; meets with customers overseas, whilst responding to new inquiries as well as providing necessary customer support. Proven ability of communicating complex ideas and tasks, negotiating, and eventually gaining trust and reliability among colleagues and customers, by demonstrating acceptance and constant respect towards others, carefully listening to what is to be said. Unique sales style based on consultation, main priority emphasized on “how one can be of help” rather than “how one can make a sale”. Deep thinking, extremely curious, and highly communicative. Takes to heart “tomorrow is a new day” and strives to learn and discover everyday.[PROFESSIONAL EXPERIENCE] Foreign Sales, Translation / Exportation | Apr. 2016 - Jan. 2018 Sales Promotion, Customer Service | Feb. 2018 - Feb. 2019 Head Office Sales, Kansai Region | Mar. 2018 - Jun. 2020 Head Office Sales, Chugoku / Shikoku / Kyushu Region | Jul. 2020 - Dec. 2021 Foreign Sales, Americas Representative | Jan. 2022 - Present [QUALIFICATIONS and SKILLS] Bilingual - Born to a Japanese father and an American mother, raised in Osaka, JAPAN Translation / Interpretation - Experience in Japanese / English industrial translation, post-edit and interpretation Flexible and Responsible - Win-win oriented, skill nurtured by taking upon multiple variations of duties per project; from initial responses to general inquiries, conducting interviews with customers and stakeholders, quoting, installing a wide variety of products, and after support Strongly Committed to Customer Experience - Dedicated to problem solving; one’s creed being “Give the warmest hand to the person in need, especially when asked; being asked is an opportunity calling one’s name” Motivated by Gratitude - Makes extra effort to not only go beyond customers‘ expectations, but also express one’s gratitude to teammates in order to achieve the best customer experience [AWARDS and HONORS] The Mainichi Cup (3rd Place)- Dec. 2011, Pair Presentation Contest on Japanese Culture, Kyoto University of Foreign Studies