Ken Lee

Background

About Ken Lee

Profit-driven, decisive, accomplished hospitality management professional with 35+ years’ experience improving sales, lowering costs, enhancing safety, and maximizing franchisee profitability for multi-unit operations. Develop and execute multi-location marketing strategies. Utilize multitasking, organizational, and time management abilities in overseeing a multi-city territory. Identify and implement business processes that lead to record-breaking sales, reduced waste, enhanced customer satisfaction, improved efficiency, and increased productivity. • Responsible for operations management, marketing, training and sales of franchise restaurant chain with multiple locations • Led management staff to achieve record-breaking sales and profits • Opened locations in new markets on time and within budget • Recruited, screened, hired, and mentored leaders, coaching for success • Turned around troubled locations achieving up to 49% sales increase • Interacted with vendors, coordinating orders, delivery, minimizing storage and waste • Achieved unprecedented staff retention, lowering annual turnover to 38% • Inspected facilities to guarantee image, proper procedures, staff, customer satisfaction • Produced 27% company-wide sales increase through centralized management training • Solved chronic safety and security issues, resulting in annual savings of over • Authored policy and procedures manuals, created and made group presentations • Coached operations team to national finals competition (top 2%) seven years in a row • Ken studied Business Management at University of Texas, continuing his education at Richland College and Eastfield College. • Happily married to his devoted wife Terri, three children, five grandchildren, enjoys playing golf, sailing, reading, and watching the Dallas Cowboys. Specialties: Experience in franchise operations management, marketing, leadership training and development, profit and loss management, sales improvement, planning and budgeting, risk management, teambuilding, expanding into new markets, turn-around situations, conflict resolution, mentoring and coaching.