Ken Li

Background

About Ken Li

Experienced process improvement consultant specializing in customer journey optimization and process enhancement. With a focus on service design and journey mapping, I have a deep understanding of how to create exceptional experiences for customers while streamlining and improving business processes. I bring a strong background in Lean Six Sigma, project management, and business intelligence analysis to the table. My expertise in these areas allows me to identify opportunities for process optimization and drive efficiency across organizations. By leveraging my skills in service design, journey mapping, and process improvement methodologies, I have successfully helped businesses enhance their customer experience, reduce operational complexities, and achieve sustainable results. I specialize in collaborating with cross-functional teams to analyze and streamline workflows, identify pain points, and implement innovative solutions that drive business growth. My specialties also include account management, workflow optimization, process mapping, and robotic process automation. Specialties: Lean Six Sigma, Project Management, Service Design, Customer Journey Map, Account Management, Workflow, Business Intelligence Analysis, Process Automation, Process Mapping, Value Stream, Time and Motion Study, Robotic Process Automation, Cross-Functional Collaboration