Ken Luu
Investor Services - Team Leader at Computershare Australia
Based in Melbourne, Australia
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Seniority
Manager
Department
Customer/Client Service
Location
Melbourne
Industry
Financial Services
Company size
320
Contact information
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k•••••••@computershare.com
Phone
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Background
About Ken Luu
Building high-performance teams at Foxtel Group, my expertise in technical systems analysis and strategic communications empowers my mission of delivering simple, caring, and trustworthy customer experiences. Our organization has become synonymous with operational excellence, as I continuously refine broadband services and case management processes. The collaborative environment I fostered has led to significant enhancements in service provision and fault resolution, directly impacting customer satisfaction. A project I led with the overhaul of our ticketing system design has sped resolution time from months to days. Empowering my team with coaching and mentorship, I have collectively elevated Foxtel's service standards, emphasizing innovation and a culture of success.
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