Ken Matteson

Background

About Ken Matteson

Currently I work as a Commercial Casualty Claims Specialist II evaluating and investigating commercial general liability claims. My insurance experience began in 2009 in customer service, then into a response & resolution role. Eventually I moved over into commercial agribusiness claims first in auto property damage then into my current role.My experience is fairly varied having experience as a Social Worker and Youth Pastor prior to insurance.As a social worker my history is in both child welfare as well as long-term care/rehabilitation environment. Skills/Duties included: •Conducting assessments/investigations•Discharge planning•Developing social services policy and procedure manuals•Behavior management•Coordinating interdisciplinary care planning meetings•Leading family meetings•Developing and leading in-service training on behavior management/residents rightsAs a youth pastor my experience and skills include: •Leading small groups•Developing curriculum for weekly youth meetings•Preaching/teaching•Counseling•Planning events/trips•Fundraising•NetworkingMy skills and experience in P&C insurance include:•Providing follow up services for policy/ account issues that are not able to be resolved as a part of the first time final goal,•Following up on underwriting issues.•Providing and explaining information to policyholders and agents•Processing policy changes•Processing billing account changes•Leading Returned Mail Project to identify causes (both systemic and non-systemic) of returned mail •Identifying possible rate evasion/fraud issues•Completing a Continuous Improvement Project Communicating with other departments (underwriting, processing, claims) regarding policy issues.