Ken Moran

Associate Director - Patient Contact Center at Optum

Based in Herkimer, United States

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Seniority

Director

Department

Customer/Client Service

Location

Herkimer

Industry

Hospitals and Health Care

Company size

104K

Contact information

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Email

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k•••••••@optum.com

Phone

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+1 ••• •••• ••••

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Background

About Ken Moran

A seasoned Contact Center/Customer Support Management professional with extensive expertise in the optimization of resources, tools, and training to maximize efficiencies and productivities, with a focus on customer and employee satisfaction. I have been part of several new contact center startups and have been responsible for the development, implementation, and management of policies, procedures, workflows, and strategies. I am a strong team leader with a proven track record for the establishment of high quality, high morale, highly motivated team environments. Possesses experience in several different industries from which to draw and develop best practices.

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