Seniority
Manager
Department
Operations
Location
Manchester
Industry
Education
Company size
9.5K
Contact information
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k•••••••@••••••.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Ken Oconnor
20 Years of Customer Service and Management experience. Working to tight KPI targets for Government and Private Industries. Contact Centre Management including staff scheduling and adherence, BCP planning and DR, KPI adherence and reporting, IVR and telephony design and implementation. Staff development and feedback.
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