Ken Phan

Background

About Ken Phan

Store Operations • Ensuring store standards are being met. • Training Operations Associates. • Financial Reconciliation and Budgeting. • Managing Outside Vendors. • Process Improvement and Inventory Management. Technologically Savvy/Talented • Ability to use and adapt to many different programs and applications. • Tester for our company’s transition to Salesforce. Provided feed back from a store level user and any suggestions for future updates and improvements. • Lead trainer for all program and application launches. • Love to learn about new technologies and wants to have a deep understanding of its uses. Problem Solver • Always looking for Solutions to problems and improvements. • Researches solutions and possibilities for options to solves unique issues. Customer service • Lead for aftercare customer service. • Advocate for best practices and knowledge in customer service. • Experience with affluent clients • Passion for customer service and having the client having an exceptional experience.