Ken Ratliff

Background

About Ken Ratliff

I provide executive-level consultative advice and solutions to prioritize process improvements regarding franchise operations. I adjust departmental SOPs to adopt new operations strategies. Regularly launch rebuilding activities including redesigning franchise documentation, realignment of regional and area teams, reviewing contracts, and defending intellectual property. I influence operations and performance to identify, recommend, and assist in implementing revenue-generating and cost-cutting opportunities. Spearheading improvement actions that drive quality initiatives, incorporate industry trends, and transfer this knowledge greatly enhances value proposition. I develop and facilitate the execution of the corporate vision and mission. Leads initiatives to review and develop common processes, procedures, and metrics; oversees the development of technology solutions; leads initiatives to improve interpreting and communicating the enterprise operational position and strategy to franchisees. Supporting the needs of multiple franchise business owners by providing training and operational assistance in alignment with corporate operating guidelines is a natural for me. Developing and nurturing strategic relationships to support and promote the brand and franchise opportunities is imperative. I develop and manage a holistic view of the work being done. I thrive designing and driving initiatives in support of procedural excellence, focusing primarily on efficiency and productivity, and implementing a state-of-the-art-technology infrastructure. I eagerly mentor, train, motivate, and implement programs to drive employee development, including leadership, compliance, ethics, and communications training. Doing so secures the foundation for developing and sustaining a performance-enhancing culture, as revenue growth and culture are inextricably linked. Contract Review & Negotiations - Project Management - Transformational Leadership - Policy & Procedure Development - Revenue Generation - Performance Management - FranConnect - Document Management - Business Partner Liaison - Metrics & Reporting - Process Review & Improvement Compliance - Training & Curriculum Development