Ken Small
Engagement Manager at Teksystems
Based in Chicago, United States
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Seniority
Manager
Department
General Business & Management
Location
Chicago
Industry
IT Services and IT Consulting
Company size
27K
Contact information
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k•••••••@teksystems.com
Phone
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Background
About Ken Small
A business-oriented Technology Director with proven team building and management experience and a broad technology background including direction of Linux, Windows, storage and database teams of over 40 people. Strengths include developing and leading engineering and technical support teams, managing internal client relationships, implementing and continuously improving effective processes and procedures, and aligning teams with business goals. Most recently, as Managing Director of User Services, I established a highly responsive support department, reduced response time by 75%, implemented formal support and procurement processes, implemented modern ticketing systems, and globalized support for maximum flexibility and cost reduction. Achieved continuous year-over-year improvement in user satisfaction metrics.
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