Ken Welling
Operations Support Manager at Penske Automotive Group
Based in Austin, United States
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Seniority
Manager
Department
Operations
Location
Austin
Industry
Retail Motor Vehicles
Company size
3.3K
Contact information
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k•••••••@penskeautomotive.com
Phone
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Background
About Ken Welling
Vast experience in Customer Service Management, Operations Management, Field Implementations, Project Management, Product Support Management, Business Analysis, Systems Integration, Applications Training, Sales and Marketing. Technical experience with Oracle 11i CRM, Cisco UCCX/UCIS, Dealer Socket, Xtime, Reynolds & Reynolds Specialties: Direct daily business operations to ensure alignment with corporate strategies, financial / profitability goals, and industry best practices. Establish client service programs to deliver consistently exceptional support exceeding expectations and service level agreements. Recruit and mentor high-caliber candidates to fill a variety of positions and clearly define / measure performance metrics and benchmarks.
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