Kenaz Thomas
Senior Customer Service Representative at Optum
Based in Delhi, India
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Seniority
Staff
Department
Healthcare & Human Services
Location
Delhi
Industry
Hospitals and Health Care
Company size
104K
Contact information
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k•••••••@optum.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Kenaz Thomas
Absolutely! Here's a refined summary that includes your 1.8 years of experience: Professional Summary: Dedicated Chat Advisor at Concentrix with 1.8 years of hands-on experience in delivering high-quality customer support through live chat. Proven ability to handle multiple conversations simultaneously while ensuring quick resolution, customer satisfaction, and accuracy. Experienced in addressing a wide range of customer inquiries, providing real-time solutions, and escalating complex issues as needed. Skilled in using CRM systems and internal tools to manage customer interactions efficiently. Known for strong communication skills, adaptability, and a consistent track record of meeting performance metrics in a fast-paced BPO environment.
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