Kendal Johnson

Background

About Kendal Johnson

After an extensive amount of time in the service industry, I started to branch out to other professions that I could still utilize my skills at. First, I became a leasing agent for a national company. As this was just a part time job, I was in search of a professional, full time position. After a year of working two jobs (by choice not by necessity), I came across an opening for a Service Advisor for Land Rover of Greenville. This company was privately owned, family oriented and was willing to train. After three in depth interviews I was hired. Luckily, in January of 2014, I made it through a buy out. Asbury Automotive came in and purchased Land Rover from my employer at the time. Big time corporate executives came in to personally hand pick who they wanted to represent the brand at the new location. Now three years later, and still in the business, I have grown to LOVE it. One of my responsibilities as the Service Manager for Jaguar Land Rover was to maintain our CSI (Client Survey Inquiry). There is a mandatory score we must meet per the manufacturer. This was truly my niche. I feel that Clients and employees are the most important factors when it comes to running a business. This is why a position was created for me. As a Client Satisfaction Ambassador, my goal is to keep everyone satisfied while maintaining a strong, healthy work environment with strict policies and procedures we must follow to achieve our goals. Not only am I over Jaguar and Land Rover, but Porsche and Volvo have also been added to my responsibilities as well. I follow up with each and every client after their visit to our service departments, ensure their happiness or create a plan to work through or explain any short comings and what I'm going to do to make it right. At the end of the day, we wouldn't be here without them. I intend to keep them satisfied to the best of my ability while improving our work environment and procedures, based on Client feedback.