Kendra M.

Background

About Kendra M.

I am a process analyst with a strong focus in Finance Optimization as it pertains to the Customer Onboarding and Order-to-Cash lifecycle. I have demonstrated experience in interpreting and analyzing data to drive business solutions relating to customer insights, process improvements, data integrity, and quality assurance measures. I am a highly analytical thinker, driven to investigate the details with an eagerness to learn what things mean, how they connect, and how they can apply. I possess a keen understanding of internal processes, how those are translated into data, and how to summarize the data into actionable insights. This knowledge has helped me to identify areas at risk of process failure, resulting in enhancement of our systems workflows and analytics tools to support the initiatives of our Operations and Finance teams. My efforts have directly impacted the alignment of employee resources, department infrastructure, policy changes, and increased efficiency and accuracy of customer onboarding and order processing. My career experience has provided me with a balanced blend of strong communication and organizational skills, as well as the ability to analyze problems and discover creative solutions with stakeholders across the business. I strive to be a proactive thinker, always looking for ways to address issues before they happen, as well as a cross-departmental resource for helping teams achieve insights using data, flow charts, KPI dashboards and more. Technical Proficiencies: Oracle NetSuite Business Analyst Lucidchart Microsoft Excel Microsoft Power BI Microsoft PowerPoint Salesforce Optimization, Dashboards & Reporting Project Management Business Requirements DocuSign Process Mapping Data Analytics Automation Solutions System Implementation Google Workspace Box Drive Quickbase SOP Development Knowledge Base: Order to Cash Lifecycle Customer Onboarding Lifecycle KPI Development Process Controls Interpersonal Skills: Internal Business Systems Liaison Leadership & Team Management Cross-Team Collaboration Creative Problem Solving Strategic Planning & Execution Proactive Mindset Resourcefulness Empowers Others Excellent Written & Verbal Communication Training Deadline-oriented Highly-focused individual with great attention to detail