Kenneth e Liebchen

Background

About Kenneth e Liebchen

Results-driven Telecom and IT Professional with over 15 years of experience delivering enterprise-level technical support, network solutions, and VOIP systems management. Adept at resolving complex telecommunications issues, optimizing system performance, and streamlining help desk operations. Demonstrated success in both hands-on engineering roles and strategic solution leadership across telecom, IT support, and managed services. Proven ability to enhance service delivery, reduce costs, and improve SLA/SLO adherence through ITIL-aligned practices and cross-functional collaboration. Skilled in managing SIP infrastructure, SD-WAN environments, and virtual platforms including VMware and Active Directory. Recognized for mentoring technical teams, implementing scalable solutions, and driving consistent customer satisfaction. My approach is to actively listen, understand, and align with clients' needs which results in high customer satisfaction, improved efficiency, and significant cost savings. I enjoy mentoring /coaching new hires and contractors. I am always eager to learn new skills and connect with industry professionals and potential clients to share ideas, insights, and opportunities. If you're looking for someone who is passionate about driving customer success in the telecom sector, or if you simply wish to discuss the latest trends in telecom and sales engineering, please feel free to connect with me on LinkedIn.