Kenneth Greason
Customer Experience Manager at Electrolux Group
Based in Charlotte, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Charlotte
Industry
Manufacturing
Company size
31K
Contact information
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k•••••••@electrolux.com
Phone
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Background
About Kenneth Greason
With a diverse background in supply chain, lean, customer service and corporate operations, I love to transform action planning into executed results for both private and Fortune 500 companies utilizing continuous improvement. For the last 15+ years, I have cultivated success in fast paced and high demanding environments through roles at Albemarle Corporation, Knapheide Manufacturing, and Parker Hannifin Corporation building trust and dependability with cross-functional teams. My expertise are leading teams in a high-performance structure to achieve operational efficiency and strategic growth on a domestic and global scale. Notable Achievements: •Implementing Six Sigma and DMAIC process through Green Belt Project to drive executive level visibility and single source of truth to customer accounts for baseline performance tracking and internal stakeholder process management •Championed collaboration among cross-functional organizational teams in multiple countries •Fostered 3PL partnerships for executing inventory, logistics, and proper documentation for order execution •Transformed site culture and performance to accomplish record operating profit in first year through P&L management •Directed turnaround of past dues, KPI performance and SQEP certification The development of my competence came by navigating dynamic challenges through various operational roles- from eliminating significant past dues and regaining supplier recertification expeditiously to orchestrating operational developmental action plans that affects a global customer base. My journey has given me the privilege of serving family owned to Fortune 500 companies across the mining, agricultural, construction, automotive, and chemical manufacturing sectors. Some of those are Caterpillar, Komatsu, John Deere, Ford, Corning, and Medtronic. I am most eager about collaborating among teams with engagement, structured implementation, and proven technology to optimize processes and drive innovative solutions. Core Competencies: •Team Development & Leadership •Supply Chain Management •Inventory Control •Strategic Planning & Execution •Customer Service & Delivery •End-to-end Project Management •Cost Savings & Control •Stakeholder Engagement •Vendor Management •SOX Audit Compliance While I am very results oriented and goal driven, I do not believe any of this is possible without a common mission of connecting with people who share the same vision of collaborating to make the world a better place first through relationships. Let's connect!
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