Kenneth Hicks
Field Services Group Retirement Escalation and Resolution Specialist at Equitable
Based in Syracuse, United States
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Seniority
Staff
Department
Operations
Location
Syracuse
Industry
Financial Services
Company size
3.2K
Contact information
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k•••••••@equitable.com
Phone
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Background
About Kenneth Hicks
Results-driven Customer Service Trainer with over 10 years of experience in designing and delivering effective training programs that enhance customer satisfaction, reduce complaints, and improve team productivity. Proven ability to lead teams, coach employees, and implement process improvements, resulting in measurable business impact. Adept at fostering an inclusive learning environment that increases employee engagement and professional growth. Passionate about equipping customer service teams with the skills and knowledge necessary to deliver exceptional customer experiences within an agile framework.
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