Kenneth Masters

Background

About Kenneth Masters

An Information Technology Professional with over twenty years of experience in project management, enterprise level planning and deployment, policy and procedure development, customer service and infrastructure support within the insurance and health industries. • Recent experience in delivering high profile multi-million dollar infrastructure projects from both expansionary and green field approaches. • Perform technical lead role in small, medium and large information technology deployments. • Two recent innovation projects nominated to the NSW Health Quality awards. • Accolades for projects incorporating sustainability and transferability within NSW Health. • Talent for liaison with internal and external stakeholders with the view to delivering fiscally responsible optimised corporate IT services within a large multifaceted organisation. • Track record of excellent customer service and responsiveness to the needs of the users of information technology within a Health based 24/7 environment. • Committed to delivering quality outcomes that maintain core organisational values and improve the reliance and dependability on and of information technology services. • Proven ability to prioritise activities. • Expertise in resolving escalated issues. • Demonstrated ability to explain and present complex IT issues in basic English in order to convey understanding to non-IT professionals and others.