Kenneth Rodriguez
Technical Program Manager at Cogent Communications
Based in Bainbridge, United States
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Seniority
Manager
Department
Engineering
Location
Bainbridge
Industry
Telecommunications
Company size
2.9K
Contact information
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k•••••••@cogentco.com
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Background
About Kenneth Rodriguez
Customer champion and service excellence advocate with extensive experience leading and managing teams in VOC, and programs managing the full scale customer life-cycle. Proven success in developing human capital, and in performing customer facing business impact analysis. Experience gained across multiple disciplines in operations, consumer experience, functional analytics, IT/IS, and management of implementing large-scale corporate initiatives and managing field and cross-functional relationships. Strengths include: • Client Services and Expectations Management • Team Development • Product & Sales Operations • Goal Setting, Tracking and Key Metrics Reporting • Issues Management, trends and Escalations • Service Delivery & Field Services • Broad and Deep Business Acumen • Project and Change Management • Billing & Account Management • PgMP Certified
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