Kenneth Waite

Background

About Kenneth Waite

Possible rewritten summary: As a Team Leader at Capital One for over seven years, I have a passion for creating positive work environments, fostering teamwork, and inspiring career development. I lead a team of up to 20 associates in the small business escalations department, where I also design and implement processes, engage with partners, and ensure compliance with all regulations and policies. I have also been involved in the Well Managed pod, where I have contributed to enhancing accountability, transparency, and performance across the organization. With my strong customer service, operational, and management skills, I have successfully handled complex and escalated issues, trained and coached new and existing associates, and supported service level goals. I have also traveled to Costa Rica to help train a team of about 60 new associates and improve their verification skills. I am always eager to learn new things, share my knowledge, and expand my expertise. I am committed to delivering excellence, diversity, and innovation at Capital One.