Kenrick Robinson

Background

About Kenrick Robinson

I am passionate about designing learning and enablement strategies that make transformation human-centered, data-informed, and scalable. I have over 7 years of experience across finance, energy, and technology, I bring a deep commitment to building learning ecosystems that actually work—for the people using them. Whether I’m driving AI adoption, analyzing customer journeys in Salesforce, mapping business processes, or translating user feedback into sprint-ready stories, I focus on making learning useful, usable, and measurable. I thrive at the intersection of: • Learning + Experience Design: Crafting role-based training grounded in how people think, learn, and perform in the real world. • Strategic Enablement: Aligning L&D to product, compliance, UX, and go-to-market milestones so training never lives in a silo. • AI Adoption & Internal Readiness: Equipping teams with the skills, systems, and confidence to adopt AI tools with purpose. • Customer Journey & Sentiment Analysis: Using data and user voice to continuously improve the experience behind the learning. CORE COMPETENCIES • AI/LLM Learning Programs (Strategy + Execution) • Voice of Customer & Sentiment Insights • Journey Mapping (Salesforce + Quantum Metric) • Instructional Design (ADDIE, SAM, Kirkpatrick, Bloom’s Taxonomy) • Agile Project Delivery & Jira Backlog Management • Change Management & Cross-Functional Readiness • UX-Informed Enablement Design • SOP Creation & Process Mapping (Visio) • LMS Admin & Self-Serve Training Ecosystems • Stakeholder Communications & Go-to-Market Messaging